Annapolis, MD (PRWEB) December 12, 2007 -- Casino employees who are not advocates for their property are very costly and the human resources department cannot afford that, says Robinson & Associates, Inc., (http://www.advocatedevelopmentsystem.com) a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip.
Tip:
"Employees who are not advocates for their casino cost the property money every minute they are on the floor," Baird says. "At casinos that do not have employee advocates, it's not unusual for staff members to bad mouth the property and people they work with. It happens every day. That negativity can be overheard by casino guests and that drives customers away. It also spreads to other employees in a very hazardous way. Casino HR departments need to turn their property's employees into advocates who love to come to work and who say good things about their casino in the community."
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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